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Effective Decision Making and Problem Solving

Online Certification by  Global Management Academy
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Online / Certification


Decision making in business is about selecting choices or compromises in order to meet business objectives. We define effective decision making as the process through which alternatives are selected and then managed through implementation to achieve business objectives. ‘Effective decision making result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Every decision-making process produces an outcome that might be an action, a recommendation, or an opinion.

We look in detail at problem solving methodology and how you can as leader, apply the best fit decision making processes to resolve problems in the workplace. You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.


  • Suitable For: First-Line Managers and Middle Managers
  • Learning: On Demand 24/7
  • CPD Credits: 20 Hours
  • Access: 3 months
  • Certification: Download your CPD Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets


This course comprises the following lessons:

Lesson 1 – Getting Started


Lesson 2 – The Problem Solving Method

Lesson 3 – Problem Definition

Effective Decision Making – Quiz 1


Lesson 4 – Information Gathering

Video – 7 Step Problem Solving Method

Lesson 5 – Root Cause Analysis

Video – Create a Cause-Effect Diagram

Lesson 6 – Generating Solutions

Lesson7 – Breakthrough Thinking

Video – The 5 Monkeys Experiment

Lesson 8 – The Six Thinking Hats

Effective Decision Making – Quiz 2


Lesson 9 – Solution Options

Video – Project Cost-Benefit Analysis

Lesson 10 – Selecting the Solution

Lesson 11 – Risk Analysis

Lesson 12 – Solution Implementation

Lesson 13 – Monitoring Project Progress

Effective Decision Making – Quiz 3

Lesson 14 – Wrapping-Up

Effective Decision Making – Course Evaluation




The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional workbooks, articles, and case studies.


Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.


Tutor Support is available through email, web conferencing and phone, throughout your program.

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Global Management Academy is the Global leader in online leadership and management education. With branches in North America, Australia, U.K and Europe, Global Management Academy delivers online learning, management qualifications and credentials to managers at all levels and disciplines.

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