Effective Decision Making and Problem Solving
Decision making in business is about selecting choices or compromises in order to meet business objectives. We define effective decision making as the process through which alternatives are selected and then managed through implementation to achieve business objectives. ‘Effective decision making result from a systematic process, with clearly defined elements, that is handled in a distinct sequence of steps’ [Drucker, 1967]. Every decision-making process produces an outcome that might be an action, a recommendation, or an opinion.
We look in detail at problem solving methodology and how you can as leader, apply the best fit decision making processes to resolve problems in the workplace. You will learn how to apply a range of techniques to define problems, identify root causes, and identify and analyze potential solutions to determine their efficacy. This includes learning how to use a number of risk and costs benefits analysis techniques. You will also learn how to plan for the successful implementation.
- Suitable For: First-Line Managers and Middle Managers
- Learning: On Demand 24/7
- CPD Credits: 20 Hours
- Access: 3 months
- Certification: Download your CPD Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
This course comprises the following lessons:
Lesson 1 – Getting Started
SECTION 1: PROBLEM SOLVING METHODOLOGY
Lesson 2 – The Problem Solving Method
Lesson 3 – Problem Definition
Effective Decision Making – Quiz 1
SECTION 2: PROBLEM ANALYSIS
Lesson 4 – Information Gathering
Video – 7 Step Problem Solving Method
Lesson 5 – Root Cause Analysis
Video – Create a Cause-Effect Diagram
Lesson 6 – Generating Solutions
Lesson7 – Breakthrough Thinking
Video – The 5 Monkeys Experiment
Lesson 8 – The Six Thinking Hats
Effective Decision Making – Quiz 2
SECTION 3: RESOLVING PROBLEMS
Lesson 9 – Solution Options
Video – Project Cost-Benefit Analysis
Lesson 10 – Selecting the Solution
Lesson 11 – Risk Analysis
Lesson 12 – Solution Implementation
Lesson 13 – Monitoring Project Progress
Effective Decision Making – Quiz 3
Lesson 14 – Wrapping-Up
Effective Decision Making – Course Evaluation
LEARNING AND ASSESSMENT
The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional workbooks, articles, and case studies.
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
Tutor Support is available through email, web conferencing and phone, throughout your program.
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