Management Communication Skills
Details
If you want to become the kind of leader who inspires confidence and commitment, you will need to develop exceptional management communication skills. You will need to refine your skills in assertive communication, and influencing and persuading people of your ideas and your requirements.
This comprehensive course is designed for business managers seeking to rapidly improve their skills in interpersonal and written communication.
The course will help you improve your techniques for influencing, persuading, directing and advising staff and interacting with senior managers and board members in challenging business contexts.
You will also learn how techniques to listen more effectively, and interpret and use body language to improve the effectiveness of your communication. The second part of the course will help you evaluate and then develop your written communication skills.
You will learn how to plan your writing to achieve the right tone and impact, to write highly effective emails, memos and business letters.
COURSE DETAILS
- Suitable For: First-Line and Middle Managers
- Learning: On Demand 24/7
- CPD Credits: 20 Hours
- Access: 90 days
- Certification: Download your CPD Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
Outline
Lesson 1 – Getting Started
SECTION 1: PRINCIPLES OF COMMUNICATION
Lesson 2 – Understanding Communication
Video – Communication Barriers – Example
Video Feedback – Communication Barriers
Lesson 3 – The Context for Communication
Lesson 4 – Barriers to Communication
Video – Cross-Cultural Communication
Lesson 5 – Non-verbal communication
Management Communication – Quiz 1
SECTION 2: DEVELOPING YOUR COMMUNICATION SKILLS
Lesson 6 – Verbal Communication
Video – 3 Ways to Improve your Communication Skills
Lesson 7 – The art of persuasion
Management Communication – Quiz 2
Lesson 8 – Listening Skills
Video – Active Listening
Lesson 9 – Effective Questions
Video – The Power of Effective Questions
SECTION 3: COMMUNICATING IN WRITING
Lesson 10 – Putting it in Writing
Lesson 11 – Tone and Formality
Video – Formal versus Informal
Video – Tips on Formal Writing in Academic Writing
Lesson 12 – Keeping Records
Lesson 13 – Wrapping-up
Management Communication – Quiz 3
Management Communication – Course Evaluation
Speaker/s
LEARNING AND ASSESSMENT
Learning
The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional workbooks, articles, and case studies.
Assessment
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
Support
Tutor Support is available through email, web conferencing and phone, throughout your program.
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