OCR Level 2 Diploma in Customer Service
Details
Programme Delivery
This qualification is regulated in the Qualifications and Credit Framework (QCF). The programme consists of units based on the national occupational standards developed by Learning and Development experts within Awarding bodies.
NVQ Business Solutions pride themselves on delivering high quality programmes leading to nationally recognised qualifications and have a 100% success rate with our learners. Working across all sectors including health, social enterprise and the charitable sector we are able to add extra value to all the courses we deliver and support all our learners in their personal and professional development.
The programme will be delivered by a fully qualified and occupationally competent assessor on a one to one basis using a variety of methods and delivered flexibly according to the needs of the learner. In order to achieve this qualification a candidate must achieve a minimum of 45 credits made up of mandatory and optional units by producing a portfolio of evidence. This will then be internally quality assessed and externally certificed by the Awarding Body OCR.
Outline
- develop and expand candidates' understanding of customer service
- develop candidates' skills and competence in customer service
This qualification will give candidates the opportunity to:
- achieve a nationally recognised qualification valued by employers
- prepare for employment in a customer service role
- develop skills and competence in the workplace and increased confidence
- improve employability
- continue professional development
NVQ Business Solutions are a business improvement consultancy and training company working with businesses to increase company turnover and profitability and improve staff performance.
We are a fully accredited centre with awarding bodies OCR, EDI and Edexcel offering work based training and vocational qualifications available under the QCF in a large number of areas including management and leadership, learning and development, customer service and business skills.
We work with businesses to help them identify operational areas for improvement and then devise action plans that enable them to work more efficiently and effectively. We also provide high quality training and development which is bespoke to the needs of both the companies we work with and our learners and to date we have achieved a 100% success rate for students who work with our centre and who have achieved their qualifications.
NVQ Business Solutions is based near Milton Keynes with a client base in London, Buckinghamshire, Bedfordshire and Oxfordshire where we aim to build long term relationships with the companies we work with so that we can take them forward into a more profitable and efficient future.
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