We've noticed this is not your region.
Redirect me to my region
What do you want to learn today?

Assertiveness at work

ENDED
Short Course by  Think Confidence
Enquire Now
On-Site / Short Course

Details

This one day course is specifically focuses on being more assertive at work. It’s about being able to engage and influence people. Feeling comfortable dealing with conflict and difficult situations. Getting your point of view across confidently and saying NO when you know you should.

Outline

Our assertiveness course gives delegates the skills to be assertive in work situations. Delegates learn how to use different behaviours to deal assertively with colleagues, managers, suppliers and customers. They discover how to influence people and maintain a positive working relationship, even when someone challenges their opinion or disagrees with them.

Who Should Attend

The course is suitable for all levels of seniority. It’s beneficial for anyone who struggles to assert themselves in challenging work situations and wants to be more influential with colleagues, managers, clients or suppliers.

Course Overview

Introduction
Course objectives and overview.
Identifying what constitutes ‘assertiveness’ in a work environment.

Understanding your natural assertiveness style
Revealing if your natural communication style is helping or hindering you being assertive.
Discovering your instinctive assertiveness style when you’re under pressure.
Knowing how and when to adapt your assertiveness style to really influence a challenging situation in the workplace.

Assertive behaviours
Exploring different ways to be assertive and influential in work situations.
Understanding the passive and active sides of assertiveness.
Using your body language and voice assertively to get people to listen to you and respect your opinion.

Assertive language
Focusing your message and knowing what you want to achieve.
Using positive language even when communicating messages people don’t want to hear.
Finding a way to enthuse people by making your message positive even when they disagree with you.

Confidence and assertiveness
Feeling comfortable and having confidence when presenting your opinion assertively to seniors.
Overcoming shyness when speaking in front of a group at work meetings.
Turning nerves or anxiety into positive traits that actually help, rather than hinder you when you need to be assertive.

Assertiveness in practice
Saying ‘No’ assertively when a work colleague asks you to do something that will affect your other priorities.
Using work meetings as a focus for adopting assertive behaviour.
Dealing with conflict assertively and sensitively.
Developing a personal assertiveness action plan focused specifically on your work responsibilities.

Main Topics Covered

Knowing how you come across
To be assertive, it’s essential to know how you really come across to people. Is your self-perception the same as other peoples perception of you? Most people are surprised to discover that they don’t come across in the way they think they do.

Adapting your instinctive behaviour
You’ll work out how assertive you are naturally. You’ll discover your instinctive communication style and how making subtle tweaks to your style can make a massive difference when you need to be assertive with colleagues, clients or suppliers.

Being assertive in challenging situations
We’ll show you the different types of assertive behaviour you can use. You’ll understand how to adapt the way you come across to suit the situation. You’ll learn to deal with challenging situations and people without coming across as aggressive.

How to engage people using your body language and voice
During this part of the course you’ll find out how to use your body language and voice to your advantage. We’ll share some simple proven techniques which help you to look and feel assertive.

Enthusing people when the pressure’s on
Assertive body language has to be supported by assertive language. You’ll discover how to prepare properly before you speak, even when you’ve only got a few seconds. You’ll find out how to give feedback positively and how to enthuse people, even when they disagree with you. We’ll show you how to say No diplomatically.                 

                               

Speaker/s

Mike McClement is a leading confidence amd assertive coach in the UK and an international best-selling confidence author. His book ‘Brilliant Self-Confidence’ has been translated into 5 languages.

Mike’s practical techniques have proved that, whatever your situation, confidence really is a skill you can learn. His trusted formula for building self-confidence has helped thousands of people worldwide.

What gives Mike his unique edge is his ability to make confidence building manageable, even for people who see the challenge as pretty well impossible.

Mike's small group sizes (maximum 6 people) make his powerful courses unique. He has always believed that learning to be confident should be a personal, relaxed experience to make it meaningful and successful. Places on these courses are highly sought after.

In both his on-line and one day courses, Mike’s practical approach to building confidence and being more assertive at work focuses firstly on tackling self-doubt. He then reveals simple ways to think positively, look impressive, speak confidently and come across as someone worth listening to. Mike’s aim is to help people make the most of every opportunity at work and socially.

Mike also works one to one with middle and senior managers coaching leadership and presentation skills and runs team development and strategy sessions for senior teams.

Mike’s ultimate driver lies behind his passion for helping people seize opportunities, be successful and enjoy life to the full.

Over two decades, Mike has helped thousands of individuals to build confidence and be more assertive on a personal level and hundreds of businesses to develop confidence in their employees.
Reviews
Be the first to write a review about this course.
Write a Review
Specialist provider of self-confidence courses and assertiveness at work courses. Founded by confidence expert Mike McClement, author of the best-seller Brilliant Self-confidence.


Sending Message
Please wait...
× × Speedycourse.com uses cookies to deliver our services. By continuing to use the site, you are agreeing to our use of cookies, Privacy Policy, and our Terms & Conditions.