Making appointments by call
Short Course by
Institute of Microtraining
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On-Site
/ Short Course
Details
Microtraining has a host of useful tips and tools to increase your hit rate on the telephone. The contents are suitable for all telephone support staff and employees that mainly work on the phone.
Outline
Hurdles and obstacles
Growth of anticipation due to the telephone call with the customer, provision of essential documents
Professional tips on process, voice and language
Starting a conversation and surveying/ creating demand
Professional tips on active listening and controlling a discussion
Active listening, question types, positive rhetoric on the phone, avoidance of “deadly telephone sins”
Speaker/s
TBC
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“The Institute of Microtraining“ (IOM) was founded in Innsbruck in 2010 and is now launched in the UK. It is considered by industry experts to be one of the most innovative training providers in Europe, well established in Germany, Austria and Switzerland.
The IOM UK trainer pool is specially trained and uses a unique certified methodology. The individual UK locations of the Institute of Microtraining are managed by independent training partners.
The IOM UK trainer pool is specially trained and uses a unique certified methodology. The individual UK locations of the Institute of Microtraining are managed by independent training partners.
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