Dealing with Difficult Behaviour Training

Our Dealing with Difficult Behaviour Training can benefit all who work in the helping professions including charity workers (paid and voluntary),nurses,social workers and other support workers. The training introduces Effective Communication and Conflict Resolution Principles, and practices that arise from them, to help staff respond to difficulties with clients and patients. These Principles arederived from the experience of mediation and conflict coaching and are explored and practised via role plays, small and large group work and other experiential learning activities. The training is very much 'hands on' and practise based with opportunities for review and group discussion after each activity.