Building Rapport in Customer Relationships
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs
by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are. This leads to a personal relationship that can help the customer service worker deliver exceptional
customer service. This course discusses how to listen to and build rapport with customers.
After completing this course, you should be able to:
- Define active listening
- Describe some effective listening skills
- Summarize how to build rapport
- Explain empathetic listening
- List some cross-culture listening techniques
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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