Communicating Face-to-Face
ENDED
Distance Learning by
Ed-next.com
Enquire Now
On-Site
/ Short Course
Details
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information
appropriately by asking and answering questions. Having this skill allows them to better understand a customer’s needs, which leads to a higher likelihood that they will be able to fulfill this need. Solid face-to-face communications skills is an essential
for every customer service worker. This course discusses face-to-face customer service.
After completing this course, you should be able to:
- Recall the best ways to ask questions
- Recognize the best way to answer questions
- Identify how positive language leads to good customer service
- Identify how to handle customer requests
- Recall ways to handle sensitive situations
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
Reviews
Be the first to write a review about this course.
Write a Review
Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
