Details
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications
styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
After completing this course, you should be able to:
- Define the basics of communication
- Name different communication styles
- Identify how to leverage questioning
- Recall how to use positive language in communication
- List how to handle requests and sensitive issues
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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