Competitive Advantage of Exceptional Customer Service
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with
companies that deliver great service, respect their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service; this in turn
becomes a strategic advantage for the company. This course discusses exceptional customer service and how to leverage it into a competitive advantage.
After completing this course, you should be able to:
- Recall how exceptional service becomes an advantage
- Define the role of building trust
- Identify customer perceptions
- Recognize how to earn customer loyalty
- List several best practices
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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