Details
Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is
a specialized form of customer service where companies focus on what is best for the customer.
After completing this course, you should be able to:
- Define customer advocacy
- Define customer influences
- Recognize the benefits of an advocacy program
- Identify how to create an advocacy program
- List five phases of an advocacy program
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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