Making Upset Customers Happy
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you.
Unhappy customers have their reasons for being discontent, but it’s the customer service workers job to figure out how to make them happy. They can do this by learning to resolve complaints and by working to win-back their business. This course discusses how
to make upset customers happy.
After completing this course, you should be able to:
- Recognize how to resolve customer complaints
- Recall how to handle an irate caller
- Identify how to recover from an angry customer
- List ways to win back a lost customer
- Recall how to make a win-back plan
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
