Measuring Customer Satisfaction
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course discusses ways to measure satisfaction, which in turn helps companies deliver
exceptional customer service.
After completing this course, you should be able to:
- Identify feedback sources
- Define what a mystery shopper is and the purpose
- Name several feedback tools
- Recall how to interpret customer feedback
- Recognize some benefits feedback has for the customer
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
