Details
A big part of the customer service providers job is to fix problems. Effective problem solving by customer service representatives is a highly regarded ability. Customer service representatives who are considered especially good problem solvers are systematic,
analytical, and have first-rate interpersonal skills. These skills dont happen on accident, though; they happen when customer service workers to follow a structured problem solving process. Problems create stress in the individual experiencing them, so learning
to cope with stress is part of the problem-solving process. This course discusses how to resolve customer-related problems.
After completing this course, you should be able to:
Name some problem-solving skills
Identify how to solve customer problems
Recognize the problem-solving process
Identify the impact stress has on problem-solving
List ways to reduce stress
After completing this course, you should be able to:
Name some problem-solving skills
Identify how to solve customer problems
Recognize the problem-solving process
Identify the impact stress has on problem-solving
List ways to reduce stress
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
Total Hours: | 24 |
No. of Participants: | 100 |
Reviews
Be the first to write a review about this course.
Write a Review
Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.