Details
No matter how hard a company or customer service provider works to please the customer, there will always be some customers who complain. This course discusses ways to resolve customer service problems.
After completing this course, you should be able to:
- Recall why proactive problem solving is important
- List ways to resolve complaints
- Name reasons why customers complain
- Differentiate between a disagreement and a conflict
- Identify the complaint handling process
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
