Expanding Customer Relations
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
No business survives long without customers, so attracting and retaining customers over time is very important. Salespeople that take the time to understand their buyers and use this information to exceed their expectations are more likely
to deliver exceptional service that leads to long-term relationships. This course discusses strategies and tactics that salespeople can use to retain customers long-term after making the initial sale.
After completing this course, you should be able to:
- Recognize the importance of customer trust
- Name one of the most important things buyers look for in sellers
- Define customer assurance
- Recall a top characteristic of a world-class salesperson
- Identify what salespeople need to understand to build a strong customer base
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
