Details
Control is the organizational process that creates standards towards achieving company goals, compares the actual company performance to the standards, and then takes action to correct deviation from the standards to restore performance. The
balanced score-card asks managers to look at four perspectives on organizational performance that look beyond more traditional financial measures: the customer perspective, the internal perspective, the innovation and learning perspective, and the financial
perspective. An important part of the management process is setting standards, monitoring performance towards the standards, and taking action when there is a gap between the two. This course discusses how a balanced scorecard gives managers a better perspective
on organizational performance.
After completing this course, you should be able to:
- State the elements of a balanced scorecard
- Describe financial perspectives on a balanced scorecard
- Summarize customer perspectives on a balanced scorecard
- Explain the internal perspectives on a balanced scorecard
- List how innovation and learning perspectives impact a balanced scorecard
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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