Supervising Customer Service In Hospitality Travel And Tourism Leisure
Short Course by
HRD Services
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Details
Available Delivery Method: Online/Distance or Work-Based/Classroom
Qualification Gained:
Pearson BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
Guided learning hours:
20 hours
Course Description
Qualification Gained:
Pearson BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
Guided learning hours:
20 hours
Course Description
This Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism Award Course is brought you by HRD Services Belfast in conjunction with Pearson BTEC, the U.K.'s leading awarding body for vocational qualifications.
The Pearson BTEC Level 3 Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism Award offers students the opportunity to explore topics such as:
Principles of Supervising Customer Service Performance in
Hospitality Leisure Travel and Tourism
Description of activities/exercises:
You will complete workbook activities exploring the key principles of customer services for your hospitality leisure travel and tourism organisation (if not in-service, we will create a scenario based assignment for you). You will develop knowledge through viewing multimedia and interactive learning presentations, reading textbooks and researching/studying team leading concepts and models using reliable websites online. All provided through the our learning management system for your convenience.
There is one whole unit assignment with this course, comprising of coursework only.
Full tutorial support is available from experienced hospitality tutors. Tutors hold the International hospitality management degree qualifications from the University of Ulster and are qualified assessors and teachers.
Principles of Supervising Customer Service Performance in
Hospitality Leisure Travel and Tourism
Description of activities/exercises:
You will complete workbook activities exploring the key principles of customer services for your hospitality leisure travel and tourism organisation (if not in-service, we will create a scenario based assignment for you). You will develop knowledge through viewing multimedia and interactive learning presentations, reading textbooks and researching/studying team leading concepts and models using reliable websites online. All provided through the our learning management system for your convenience.
There is one whole unit assignment with this course, comprising of coursework only.
Full tutorial support is available from experienced hospitality tutors. Tutors hold the International hospitality management degree qualifications from the University of Ulster and are qualified assessors and teachers.
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Since 2008, HRD Services has offered Qualifications and Credit Framework (QCF) programmes to hundreds of students. We specialise in Education and Training, Lifelong Learning, and in Hospitality, Travel and Tourism Management.
HRD Services holds approved centre status with Pearson BTEC, RSPH, Lantra Awards for Education and Training, Assessing, Management and Leadership, Hospitality, Travel and Tourism and Customer Services Qualifications.
Feel free to drop us an email or call when you have questions about any of our programmes.
HRD Services holds approved centre status with Pearson BTEC, RSPH, Lantra Awards for Education and Training, Assessing, Management and Leadership, Hospitality, Travel and Tourism and Customer Services Qualifications.
Feel free to drop us an email or call when you have questions about any of our programmes.
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