Details
Superior learning goals and target group
The investment of retailers is about £600 million per year for theft protection using expensive technology and store detectives. However, sales staff are trained less in this area. This seminar works on this issue and stimulates employees working in retail on the topic of shoplifting.
Core contents
Perception of retail sales staff
- Perception of employees due to shoplifting; adequate assessment and correct dealing with a suspicion
Behaviours and tricks of shoplifters
- Three different types of shoplifting; behaviour of single shoplifters and groups; common tricks of shoplifters
Recognize and prevent shoplifting
- Possibilities for sales staff to prevent shoplifting; confident and powerful reaction towards suspect persons
Avaliable as a in-house training course. Please contact us for more information:
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“The Institute of Microtraining“ (IOM) was founded in Innsbruck in 2010 and is now launched in the UK. It is considered by industry experts to be one of the most innovative training providers in Europe, well established in Germany, Austria and Switzerland.
The IOM UK trainer pool is specially trained and uses a unique certified methodology. The individual UK locations of the Institute of Microtraining are managed by independent training partners.
The IOM UK trainer pool is specially trained and uses a unique certified methodology. The individual UK locations of the Institute of Microtraining are managed by independent training partners.
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