Acquisition by telephone

Superior learning goals and target group

This training gives the participants basic ideas for communicative skills for effective acquisition on the phone and how to build up a conversation. The participants learn on a theoretical basis in practical training sequences how they can use their know-how in their daily work life; develop and optimise their conversation structure; and learn applications for communication techniques, successfully convincing their future conversation partners of their services.

Core contents

Working out guidelines

• Six phases of successful acquisition conversations

Question techniques and active listening

• Effective and strategic use of different question types during a conversation; importance and effective application of active listening

Conversation funnel

• Perfect implementation of an acquisition call

Avaliable as a in-house training course. Please contact us for more information.