Staff (Employee) Representative Training
Details
Effective Staff Representatives (Staff Representatives) is our most popular course and something that Jaluch has specialised in for a long time. We are delighted to offer a comprehensive open course for both new Staff Representatives, and those who would like a refresher. The content will develop individual confidence when undertaking their role on the forum, and give them the skills to be the best representative that they can be.
Our open courses encourage a variety of delegates to come together and give the opportunity for networking and group learning as well as individual contribution. Our style and approach is to create a practical and engaging day, encouraging delegates to actively support and develop one another during the course, allowing them to draw on each other’s skills and experiences in a positive way.
Outline
- Introduction and overview of the legislative framework
- The Purpose of Consultation
- The Benefits of Consultation
- The difference between information, consultation and negotiation
- What makes a good representative?
- Boundaries and Etiquette
- Managing Expectations
- Active Listening
- Questioning Skills
- Gathering and Presenting Employee Views
- Giving Employees Feedback after Meetings
- Criticism vs Constructive Feedback
- Accompanying Colleagues at Formal Meetings
- Discipline – The Key Principles
- The Representatives’ Role during Redundancy
- Appropriate Assertiveness
- Self-Presentation Skills
Our Vision
Sustained profitable growth, outstanding quality, constant innovation, and a focus on internationalisation are the key drivers of our company. We aspire to be an industry leader both in the UK and further afield providing our valued clients with bespoke solutions in both HR Consultancy and Training. Renowned for outstanding customer service, fantastic relationships with clients, Jaluch will be the number one destination for both clients and talented HR professionals and trainers wanting to work with the best.
Related Courses
