Details
You will learn how to create the right culture for your team and identify the key areas of leadership that will drive your business forward. You will then learn the key managerial skills required to execute your strategic plan. This will include how to deliver
effective one to ones, team meetings and coaching sessions.
- Leader vs. Manager: Strategic vs. Tactical
- The 3 Pillars of Management
- Situational Leadership
- Adaptability
- Development Levels
- Direction
– Vision (Big Picture/The Vital Few)
– Corporate DNA (Values/Ground-Rules) - Motivation
– Incentive Plan (Herzberg 2 Factor Theory)
– Setting Consequences - Capability
– Capability Audit (Competence/Commitment)
– Resource Planning
- Problem Analysis
– The Performance Management Diagnostic - Feedback Skills
– Giving feedback (‘PACE’/’GROW’)
– How to give negative feedback - Communication Skills
– Listening & Questioning skills
– Empathy
– Handling difficult conversation
With offices in London, Harrogate and New York, we deliver training locally, nationally and internationally.
Lammore Consulting are an award-winning sales, management and customer service training company, accredited by the ISMM, ILM, CPD Standards Office and CMI.
Our aim is to improve the selling skills of those involved in sales; transform customer service by showing how to deliver exceptional customer experiences; and inspire people and deliver lasting results through our leadership and management training programmes.
Founded in 2002, we offer you a team of highly experienced and successful business professionals with a proven capability to deliver behavioural change to transform your business. All of our training associates, as well as the directors of the business, have blue-chip experience in the areas in which we develop and deliver training courses to ensure that our training is practical and delivers lasting results.
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