Team Leader / First Line Manager – Management and Leadership Development Programme

The course is run over 4 consecutive days as a block residential course in Keswick and 4 separate days run over 6 weeks at our Central London venue.

Did you know…?

According to a recent Gallup Poll undertaken over 20 years…

• Only 13% of employees worldwide are engaged and this has hardly moved over the last 12
  years…
• Gallup has studied performance at hundreds of organisations and measured the engagement of 27 million employees and more than 2.5 million work units over the past two decades…
• Gallup has discovered links between employee engagement at the business-unit level and
  vital performance indicators…
• Only one in 10 managers has the core skills needed to be a great manager… and the core
  skills are…

They motivate every single employee to take action and engage them with a compelling mission and vision. They have the assertiveness to drive outcomes and the ability to overcome adversity and resistance. They create a culture of clear accountability. They build relationships that create trust, open dialogue, and full transparency. They make decisions that are based on productivity, not politics.

To address this need the Results Driven Group have developed a programme that is exciting, engaging and challenging which is our Team Leader / First Line Manager – Management and Leadership Development Programme.

What will I learn?

By the end of this course you will be able to:

• Understand the role of the leader and identify your own leadership style.
• Pinpoint opportunities to develop and maintain credibility and trust within your team
  State the qualities of a successful team.
• Identify the various roles within your team and identify ways in which you can develop a balance of skills.
• Use established communication techniques to develop and build productive relationships within the team.
• Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.

What will it cover?

How to become an inspirational leader

• The difference between leadership and management
• The role of trust and respect in effective team leadership
• Identifying your leadership style

How to build a successful team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives
• How create a culture of clear accountability

The manager as an effective communicator

• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
• How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation

• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance review
• How to make decisions that are based on productivity, not politics
• Monitoring performance throughout the year

How to give and receive feedback

• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance

How to deal with Conflict Management

• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain a recognised technique to minimise and resolve conflict in the workplace
• Describe how to promote a positive atmosphere in order to minimise the adverse effects of
  conflict in the workplace
• How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The Team Leader / First Line Manager – Management and Leadership Development Programme is a fantastic grounding for any team leader/first line manager who wishes to learn some of the basic principles of team leadership/line management.

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management.

Results Driven Group Certification

Each delegate will receive a Results Driven Group personalised certificate at the end of the programme.

Flexible Payment Terms

If you are self-funding, please enquire about our flexible payment terms. A 30% deposit will be taken when you book to secure your place on the course. We will then set up an interest-free monthly payment plan by direct debit or credit card for the balance.

The Results Driven Group Price Comparison Offer

If you can price-match any of our open or bespoke residential courses, we will match the difference. Please see website for more details.

The price of the course is exclusive of VAT

The programme cost includes, accommodation (residential only), all meals and refreshments.