Dealing with Difficult People and Situations
Details
The aim is to help you understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations. Plus we will provide you with a reference manual to assist you with the key skills and techniques learned during the course in your day-to-day activities.
Outline
Understand the theory behind behaviour in the work environment
Create positive working relationships with difficult or uncooperative individuals
Approach conflict situations with increased confidence in an appropriate and timely manner
Adopt a confident, professional and appropriate style when faced with difficult people or situations
Plan your personal strategy for dealing with difficult situations
Suitable for anyone looking for a better way to deal with personality clashes and emotive situations.
What are the course objectives?
Understand the theory behind behaviour in the work environment
Create positive working relationships with difficult or uncooperative individuals
Approach conflict situations with increased confidence in an appropriate and timely manner
Adopt a confident, professional and appropriate style when faced with difficult people or situations
Plan your personal strategy for dealing with difficult situations
Speaker/s
Highly established soft skills trainer, coach, NLP Practitioner, Psychometrics facilitator and founder of Best Foot Forward Training Ltd. She has over 17 years’ experience in people facing training and personal development, as well as a background in HR. Dani has always been interested in helping people to develop, and adapt their interaction with internal and external clientele to maximise on rapport and results. By fine tuning communication and behavioural skills she will help you see huge improvements in your personal and commercial impact, not to mention confidence and enjoyment.
Our Focus or Why Us?
At Best Foot Forward Training, we focus on smaller groups for optimum learning. Training courses are tailored to work for individual companies, but encompass a proven blend of learning styles and techniques. Dynamic, engaging training courses are always fun and fast moving at the same time as being practical and relevant, focusing on making ‘the penny drop’ for everyone.
Our Approach
Best Foot Forward Training Ltd has a resolute policy and is committed to delivering best results. In order to do this, it employs the services of a limited number of very talented trainers allowing each to focus on their own forte. BFFT’s commitment is to always ensure that it offers the best individual for the training course requirements, whether management, secretarial, PA or personal courses. ...
