Key Account Management
Details
The Bigrock Key Account Management course will provide you with:
- A structured consultative approach for conducting client meetings and building client relationships.
- Techniques to help you gain a full understanding of your client's needs, situation and goals.
- A proven process for outlining your recommendations and playing back solutions that meet the client's identified needs and will help them achieve their goals
- Tools to identify wider customer needs, additional opportunities and new ways you can support your client.
- A consultative, even collaborative, approach that sees you work with your client to deliver greater commercial outcomes for their business and yours.
- The tools to build deeper, broader and smarter relationships with your key accounts and deliver a world class client experience.
- ...And, as a result, drive greater commercial returns.
You will be provided with a course guidebook featuring the core concepts covered on the course, with room for your own notes. The guidebook presents key messages in a highly engaging way, so that you have a clear record of everything we explore and your own notes. As you begin to apply your learning in role, your guidebook will be a useful reference.
Discover more and book your place at: https://www.bigrockhq.com/product/key-account-management-open-course/
Outline
- Engaging with key stakeholders
- Presenting your Value Proposition
- Eliciting an understanding of the client’s needs
- Presenting your solution
- Contracting & agreeing next steps
- Managing key stakeholders
- Orchestrating both internal and external resources
- Negotiating, influencing & communicating
- Nurturing a collaborative relationship
Bigrock People Performance Solutions is a People Development, Change Management and Leadership Consultancy serving some of the world’s leading corporates and most ambitious SMEs.
Based in the UK, we deliver programmes throughout the globe. We are proud to take best practice insights in people development, sales management and leadership to both corporates and SMEs, adapting our approach to meet the specific needs of the organisation and of the individuals involved.
We help Leaders, Managers and Team Members, at every career stage, develop the skills and self-belief to deliver an outstanding customer experience and achieve great results.
We offer bespoke, in-house programmes (for organisations and teams) and open courses (for individuals) in;
- Leadership
- Management
- Sales Management
- Business Development
- Consultative Sales
- Telephony Sales
- Key Account Management
- Pitch
- Presentation Skills
- Negotiation Skills
We also design and deliver bespoke cultural and organisational change programmes.
Bespoke training can be delivered face-to-face, digitally or via a hybrid of 121 coaching, classroom training and digital learning. ...
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