ITIL® Practitioner Classroom Course (With Official Exam)

Hudson have partnered with SPOCE (an APMG fully Accredited Training Organisation – ATO) to bring you this ITIL® Practitioner classroom course. Delivered by fully qualified and accredited trainers.
 
ITIL Practitioner – Course Overview
 
This practical course is designed to show you how to adopt and adapt the ITIL service management framework so you can make beneficial change within your organisation. The qualification is worth three credits towards your ITIL Expert qualification and is available on our SPOCE open public schedule, or can be held at your own premises.
 
Who is the course designed for?
 
ITIL Foundation certificate holders who wish to continue to improve their service management skills. ITIL Practitioner complements rather than replaces any existing ITIL service management qualifications.
 
What are the course objectives?
 
Four key areas are covered which are crucial for success: Organisational change management, communication, measurement and metrics, all applied within the CSI approach. The course aims to:
 

1. Demonstrate and provide practical examples in how to adopt and adapt the ITIL framework within your organisation.
2. How to improve your services, service provision and your own work and working environment.
3. The course structure follows the CSI approach in addressing guiding principles and key areas crucial to your initiatives.
4. Preparation for the ITIL Practitioner examination itself.

 
What course materials are included?
 

• ITIL® manual
• The official course manual, sent with your course joining instructions.

 
What is the course approach?
 
The ITIL Practitioner course is a mixture of input and practical sessions, delivered by an APMG approved trainer with practical experience of ITIL service management.
 
Due to the intense nature of this course, delegates should plan to commit up to 2 hours in the evening during the course for study and review.
 
SPOCE’s flexible approach to the management of the course means that delegates can attend the 2 day Practitioner event if they hold a Foundation certificate already or attend both the 3 day Foundation course followed directly by the Practitioner course in the same working week.
 
What examination is taken on the ITIL Practitioner course?
 
The examination is in a different format from any other ITIL examination. Candidates are allowed to use the official ITIL Practitioner Guide (developed by AXELOS). It starts at 3.15pm on the final day and lasts for 1 hour 45 minutes. The examination is scenario based and consists of 40 questions and each question is worth 1 mark. The questions are multiple choice and candidates are expected to achieve a minimum of 70% (28 marks) to pass.
 
Course handouts and approach
 

• ITIL Practitioner presentations
• ITIL Practitioner Guidance book
• Student workbook
• Delegate toolkit for addressing practical improvements

 
What does the ITIL Practitioner course cover?
 
This course covers the ITIL Practitioner syllabus, including the following topics:
 
1. Understanding and using the nine guiding principles of service management in your real-world environment.
 
2. Using the continual service approach (CSI) to:
 

• Identify where improvement could be needed
• Gain sponsorship and stakeholder buy in to proposed improvements
• Ensure improvements are actually delivered and maintained

 
3. Appreciating that making an improvement is making a change and that the organisation has to be managed and motivated to take the change (the improvement) on board and embed it into normal practice.
 
Practical Work – The course provides and uses a ‘toolkit’ for delegates to use when considering and addressing improvements in any aspect of any area within any organisation.
 
Specially written scenarios and comprehensive sets of related tasks help provide a practical application of the method.
 
ITIL Practitioner Exam
 
The 1 hour, 45 minute APMG Practitioner Exam is held on the final day at 3.15pm. There are 40 multiple choice questions mostly based on a case study provided at the start of the examination. Exam papers are marked by APMG and results are usually available within 3-4 weeks.
 
Class Dates and Locations
 
Please contact us for available dates and times for the preferred month and location you would like to take the class in.
 
Venue Details
 
All courses include refreshments and a complementary lunch is provided on courses outside London. Onsite accommodation is available at additional cost (except London) on a dinner, bed and breakfast basis. Optional accommodation can be added when making a booking.
 
 
ITIL® is a registered trademark of AXELOS Ltd, used under permission of AXELOS Ltd. All rights reserved.
 
ITIL® Practitioner classroom courses are run in association with SPOCE Project Management Limited (an ATO – Accredited Training Organisation).