Details
Outline
Mandatory Units / Assessment / Level / Credit Value
- Organise and deliver customer service
- Assessment: Portfolio
- Level: 3
- Credit Value: 5
- Understand the customer service environment
- Assessment: Portfolio
- Level: 3
- Credit Value: 5
- Understand customers and customer retention
- Assessment: Portfolio
- Level: 3
- Credit Value: 4
- Principles of business
- Assessment: Portfolio
- Level: 3
- Credit Value: 10
- Manage personal and professional development
- Assessment: Portfolio
- Level: 3
- Credit Value: 3
- Resolve customers’ problems
- Assessment: Portfolio
- Level: 3
- Credit Value: 4
Special Offer
Contact us for more details!
OUR LOCATIONS:
Tottenham, Selby Centre
5E Ltd, Selby Centre, Selby Road, Tottenham, London N17 8JL
(Open Mon-Fri 9am-5.30pm and Sat 10am-5.30pm)
Tel: 020 8885 3456
Fax: 020 8808 9977
Colindale, Hyde House
5E Ltd, Hyde House, 6th Floor, Rush Grove Avenue (off Edgware Road), London NW9 6LH
Tel: 020 8205 6868
Fax: 020 8205 6969
Edmonton, Watkins House
5E Ltd, Watkins House, 1st Floor, Pegamoid Road, London N18 2NG
Tel: 020 8345 5458
Fax: 020 8345 6799
Edmonton, Edmonton Green Centre
5E Ltd, St George’s Chamber, 2nd Floor (North), Edmonton Green, London, N9 0TS
Tel: 020 8887 1390
Fax: 020 8887 0765
Colindale, Watling Gate
5E Ltd, Watling Gate, 297-303 Edgware Road, Colindale, London NW9 6NB
Tel: 020 8205 8676
About 5E Ltd – Operating across 7 training centres in North and East London, 5E Ltd has been providing training, information, advice and guidance to the local communities since 1998. We are proud to offer high-quality accredited basic skills, IT and vocational training, work-based learning and skills support for unemployed individuals and other wider communities in London. We aim to improve access to high quality education and employment through training, enterprise and employment programmes and promise to provide a high quality, relevant service tailored to meet the needs of all our customers, including even the most disadvantaged members of the community back into positive working lifestyles and employment including BAME, refugees, lone parents, young people, non-native speakers, ex-offenders, learners with family and social difficulties.
5E Ltd education programmes range from non-accredited and accredited lower Entry Level courses to Level 5 advanced courses to support programmes including Apprenticeships, Traineeships, Work Programme etc. All of our learners have access to our career guidance support including job search facilities, short courses, workshops and job brokerage service to help you with mock interviews, work trials and live up-to-date vacancies. ...