Delivering Excellence via Email and on the Telephone
Training by
PTP Training & Marketing Ltd
Enquire Now
On-Site
/ Training
Details
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Benefits
Course Locations:
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Benefits
- Gives you all the tools you need to be outstanding on the telephone and via email
- Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
- Incorporates a 10 top tips action plan that you can apply immediately to your business.
Course Locations:
- London
- Manchester
- Nottingham
- Birmingham
- Bristol
- Edinburgh
- Leeds
Reviews
Be the first to write a review about this course.
Write a Review
PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand
Related Courses
Ed-next.com
Institute of Microtraining
