Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Training by
PTP Training & Marketing Ltd
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Details
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them
devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the
incoming call skills of both inexperienced and experienced staff who take incoming calls.
Benefits
Course Locations:
Benefits
- Greater confidence when taking incoming calls
- Telephone etiquette when answering, holding or transferring calls
- Understand the importance of customer care in relation to incoming calls
- How to handle complaints in a positive way
Course Locations:
- London (pm)
- Manchester (pm)
- Nottingham (pm)
- Birmingham (pm)
- Bristol (pm)
- Edinburgh (pm)
- Leeds (pm)
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PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand
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