Customer Service CPD Accredited Online Course
Details
Overview:
Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.
Description:
Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect
Course includes:
- Online self-paced training
- Visual multimedia demonstrations
- Instructor oriented learning
- Certificate upon completion
Criteria:
Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.
Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.
Course outcomes:
- Understanding of the aspects and benefits of delivering outstanding customer service
- Importance of handling complaints with care
- Recognize and adapt to customer behavior
- Manage customer satisfaction levels
Reviews:
Akshit N: Simple and great course. It helped me to study along the year during my free time
Course Delivery
Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.
The learning experience has been designed from the ground up keeping your success in mind.
You can study at your own pace and from the comfort of your own home. A complete access to our learning platform for 365 days