Managing Conflict at Work
Details
Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don’t? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?
This course in managing conflict will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships,
enhanced morale and increased productivity. This course will also give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger,
the Johari Window, and using the Agreement Frame.
COURSE DETAILS
- Suitable For: New Team Leaders and First-Line Managers
- Learning: On Demand 24/7
- CPD Credits: 20 Hours
- Access: 3 months
- Certification: Download your CPD Certificate on completion
- Additional Resources: Download Learners manual, additional articles and worksheets
Outline
Lesson 1 – Getting Started
SECTION 1: UNDERSTANDING CONFLICT
Lesson 2 – Understanding Workplace Conflict
Video – How not to resolve conflict
Lesson 3 – Understanding Conflict at work
Video – Resolving Conflict
Lesson 4 – A Conflict Resolution Process
Video – 5 Types of Workplace Conflict
Lesson 5 – Conflict Resolution Styles
Video – The Kilman Model Illustrated
Lesson 6 – Laying the Foundations
Lesson 7 – Create Mutual Understanding
Managing Conflict – Quiz 1
SECTION 2: DEVELOPING SOLUTIONS
Lesson 8 – Getting to the Root Cause
Video – Root Cause Analysis with the 5 Why’s
Lesson 9 – Finding the Solution
Lesson 10 – Dealing with Anger
Video – Anger Management (funny)
SECTION 3: A CONFLICT MANAGEMENT PROCESS
Lesson 11 – The CIPD Framework
Lesson 12 – Where Resolution fails
Managing Conflict – Quiz 2
Lesson 13 – Wrapping-up
Managing Conflict – Course Evaluation
Speaker/s
LEARNING AND ASSESSMENT
Learning
The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:
- Online Lectures and interactive learning
- Online Videos
- Online Quizzes
- Downloadable Learning Manuals (80 pages +)
- Additional workbooks, articles, and case studies.
Assessment
Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.
Support
Tutor Support is available through email, web conferencing and phone, throughout your program.
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