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Managing Conflict at Work

Online Certification by  Global Management Academy
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Online / Certification

Details

Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don’t? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone?

This course in managing conflict will equip you with powerful, practical strategies for resolving workplace conflicts (and tiffs at home too!). Learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale and increased productivity. This course will also give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger, the Johari Window, and using the Agreement Frame.

COURSE DETAILS

  • Suitable For: New Team Leaders and First-Line Managers
  • Learning: On Demand 24/7
  • CPD Credits: 20 Hours
  • Access: 3 months
  • Certification: Download your CPD Certificate on completion
  • Additional Resources: Download Learners manual, additional articles and worksheets

Outline

This course comprises the following lessons:

Lesson 1 – Getting Started

SECTION 1: UNDERSTANDING CONFLICT 

Lesson 2 – Understanding Workplace Conflict

Video – How not to resolve conflict

Lesson 3 – Understanding Conflict at work

Video – Resolving Conflict

Lesson 4 – A Conflict Resolution Process

Video – 5 Types of Workplace Conflict

Lesson 5 – Conflict Resolution Styles

Video – The Kilman Model Illustrated

Lesson 6 – Laying the Foundations

Lesson 7 – Create Mutual Understanding

Managing Conflict – Quiz 1

SECTION 2: DEVELOPING SOLUTIONS

Lesson 8 – Getting to the Root Cause

Video – Root Cause Analysis with the 5 Why’s

Lesson 9 – Finding the Solution

Lesson 10 – Dealing with Anger

Video – Anger Management (funny)

SECTION 3: A CONFLICT MANAGEMENT PROCESS

Lesson 11 – The CIPD Framework

Lesson 12 – Where Resolution fails

Managing Conflict – Quiz 2

Lesson 13 – Wrapping-up

Managing Conflict – Course Evaluation

Speaker/s

LEARNING AND ASSESSMENT

Learning

The program is delivered through Online Learning through the Global E-Learning Portal. Each course comprises:

  • Online Lectures and interactive learning
  • Online Videos
  • Online Quizzes
  • Downloadable Learning Manuals (80 pages +)
  • Additional workbooks, articles, and case studies.

Assessment

Assessment in this program takes the form of Online-quizzes (normally 3 in each course). Each quiz has a pass mark of 70% and you can take the quizzes as many times as you wish.

Support

Tutor Support is available through email, web conferencing and phone, throughout your program.

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Global Management Academy is the Global leader in online leadership and management education. With branches in North America, Australia, U.K and Europe, Global Management Academy delivers online learning, management qualifications and credentials to managers at all levels and disciplines.

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