Active Listening Training Course

This online Active Listening Training Course explores what active listening is and why it is so important and how to use it in a conversation. It comes with practicable and actionable tips that you will be able to put into practice to improve your listening skills.

In the world we live in today we have a vast amount of technology at our fingertips to communicate with each other but unfortunately it comes at a cost because technology hasn’t necessarily made our communication more meaningful.  We are becoming increasingly isolated with remote and hybrid working but as humans we are made to want to be with people and connect with others in a more humane way.  The isolation we experienced during the pandemic has made us realise how important it is to enjoy meaningful relationships and to experience that bond.  It is important to us to be able to share our thoughts, feelings and experiences.

We have all heard of the expression that “communication is key”.  To be heard you must first listen.  This 12 minute course will help you to improve your communication skills which will benefit you in both personal and professional settings.

This course is split into two sections.

Active listening is paying attention to the person you are talking with as this shows that you are listening and this builds trust.  It also makes the other person feel like what they are saying matters to you.

Active listening relies on verbal and non-verbal cues. 

Common active listening techniques include being present, noticing and using non-verbal signs such as hand gestures, facial expressions and body positioning, restating or clarifying what has been said in your own words and not giving unwanted advice or judgement.

In this section you will also learn how to resolve conflict through active listening and all about the three A’s - Attitude, Attention, Adjustment, which are key to communicating effectively.

In this section you will cover four actionable steps as to how to become accomplished at active listening.  These include:

Being present
Recognise when your mind is beginning to wander and learn how to bring your focus back to the conversations

Pay attention to non-verbal cues
Learn how your gestures, posture, tone of voice and eye contact sends messages to the person you are talking to.  What you express through your body language influences what people think of you and how much they trust what you are saying.

Reflect what you hear 
Reflect thoughts, ideas and phrases back to the speaker which helps you to stay focussed and engaged and helps you to remember what has been said.  This section will cover two examples of reflective listening; paraphrasing and mirroring. 

Ask open ended questions 
This is a great tool to get people talking and to open up about themselves.  Learn the difference between open ended and closed questions and when it is appropriate to use them.

This course includes an interactive question in each section of the course to help you reflect on what you have learnt.

Being an active listener takes patience and deliberate focus but this can be learnt and by practicing the four actionable steps that you learn in this course, you will make progress in improving your active listening skills.

1. What is active listening?
2. Practicable and actionable steps to active listening

A CPD accredited downloadable certificate is available on completion of the course.

All the online training courses are:

• High quality, video based online courses.
• Compatible on any device and very simple to use.
• Thoroughly researched, accurate in content and filmed in an interesting way in order to fully engage the learner.
• Accredited and approved and can be counted towards CPD.

Discount available for multiple courses. Please contact us for details