Managing Difficult People
Details
Workshop Title: Managing Difficult Behaviour
Who should Attend:
Supervisors and managers who are required to manage ’challenging’ behaviour in a competent and professional manner.
What practical benefits will I gain from attending this workshop?
You will increase your ability to manage challenging and negative behaviour through:
understanding behaviour, what it is and where it comes from – why its not personal – possible causes of negative behaviour – conducting a ‘causal analysis’ – preparing for and conducting a personal review – focus on skills – questioning, listening, empathy, rapport, assertiveness – recognising your strengths and areas for development.
Duration: One day
Track Training Services (UK) Ltd has been providing specialist business solutions since 1995.
We are a team of Learning and Development professionals who specialise in Leadership, Management Development, Personal Effectiveness and Customer Service. Based in the Midlands we design and deliver added value, cost effective learning solutions which will help to grow and develop your business.
We believe that the long term success of your organisation will be achieved by equipping employees at all levels with the right Knowledge, Skills and Attitudes to help them achieve both their personal goals and the strategic objectives of the business.
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