IT Support Technician

This course is aimed at anyone looking to gain entry into the IT field as a Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the the IT infrastructure within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT field.

The IT Support Technician course starts off with the entry-level CompTIA Strata which covers the absolute basics of IT, from terminology to concepts. It is frequently used as a requirement for personnel looking to working in IT sales. The course then progresses onto the CompTIA A+ course which covers the next level of IT technical administration from installing and managing operating systems to exploring and understanding computer hardware. From the there, you will be exploring how to build and manage networks; implement a virtual desktop environment; configure and manage a server; build a cloud infrastructure; and gain a thorough understanding of the Windows 8.1 operating system, from installation to management and trouble-shooting.

Each course leads to a certification in its own field.  You can choose to take one or all of the courses within the bundle.  Scroll down to view the details of each course.

This bundle contains 10 separate certification courses.

1. CompTIA Strata FC0-U41
2. CompTIA A+ 220-801 & 802
3. CompTIA Cloud+
4. CompTIA Server+ SK0-003
5. Citrix CXD-202: XenDesktop 5 Administration
6. Microsoft 70-346: Managing Office 365 Identities and Requirements
7. Microsoft 70-415: Implementing a Desktop Infrastructure
8. Microsoft 70-416: Implementing Desktop Application Environments
9. Microsoft 70-687: Configuring Windows 8.1
10. Microsoft 70-688 – Supporting Windows 8.1

All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace.  Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to.  The lessons are multi-media based, which means video and audio are used to teach the lessons.  Most lessons are also interactive, prompting the learner to participate.  This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.