Customer Service
Details
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service
Course Delivery
Outline
- The benefits of excellent customer service
- Deliver excellent customer service
- Handle complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Speaker/s
Once you have purchased your online training, you will be sent a confirmation e-mail. You will then receive a link and login details to access your training course(s).
Learn at a time and place that suits you, with our easy to use interactive CPD training courses!
How am I assessed?
Once you have completed all the online learning materials for this course, you will be required to complete an online assessment. The reason for this online assessment is to test your knowledge regarding age verification and regulatory requirements.
You will be required to gain a pass mark of at least 80% to pass. If you fail the online age verification knowledge test, do not worry - you are given as many changes as you may need
Do I get a certificate for this course?
All our online courses are accredited and in line with the universally accepted Continuous Professional Development standards.The CPD standards require a robust process of content development, peer review and compliance with the relevant regulatory
requirements.Once you have successfully completed the knowledge test, you will get your CPD accredited certificate whcih can be sent to you via email.
Contact : 024 76100090
We are a leading provider of accredited health and social care statutory mandatory training courses and Ofqual approved Qualifications and Credit Framework (QCF) qualifications across the UK.
We offer over 100 CPD accredited online training courses ranging from statutory and mandatory training, healthcare, social care, health and safety and specialist courses. All our training courses are delivered by fully qualified trainers who have the necessary occupational experience in the relevant subjects.
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