Customer Service Professionalism
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization
to rise above their competition, they need a dedicated, professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service.
After completing this course, you should be able to:
- Identify how professionalism leads to customer loyalty
- Recognize important traits for successful customer service professionals
- List service duties and skills
- Name several customer service professional traits
- Recall how to retain customers
Course Delivery
Schedules
Mar 22, 2017 - Mar 22, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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