Negotiating and Influencing Skills – utilising psychological tactics and emotional intelligence
Details
“I like to listen. I have learned a great deal from listening carefully. Most people never listen.”
Ernest Hemingway
This a very practical and interactive course has been designed to enhance your ability to negotiate effectively and influence others to achieve results.
ObjectivesTo develop a range of practical negotiation and influencing skills to improve own and team performance utilising state of the aer psyhological and emotional intelligence negotiation, persuading anf influencing skills.
Delegates will profile their own Emotional Intelligence skills of "Influence".
Outline
“I like to listen. I have learned a great deal from listening carefully. Most people never listen.”
Ernest Hemingway
This a very practical and interactive course has been designed to enhance your ability to negotiate effectively and influence others to achieve results.
ObjectivesTo develop a range of practical negotiation and influencing skills to improve own and team performance
Course content- Analysing people, problems and opportunities
- When and why we can negotiate
- Analyse own communication style
- Analyse own Conflict Style: Thomas & Kilmann
- Working with the 5 styles of negotiators
- Key influencers skills, qualities and identify circles of influence
- Setting objectives
- Identify blockers and enablers
- Responding to resistance and attacks
- Types of negotiation
- Using negotiation behaviour chains
- Developing a plan of action
- First impressions, attitude, the impact of body language
- Tuning in to Emotional Intelligence Frequencies
- Awareness of personal communication style
- NLP Communication and Negotiating Techniques / Myers Briggs / DeBono
- Transactional Analysis
- Empathic Listening Concepts
- The communication dynamic
- Behaviour Management
- The negotiation process
- Terms of reference
- Negotiation Styles
- The 4 Stages of Negotiation
- The Language of Communication
- Facts v assumptions Positional Bargaining versus Principled Negotiation
- Presenting a clear message
- Dealing with deadlock techniques
- Appreciative Inquiry Techniques – Negotiation Excellence
Speaker/s
Mobile Team Challenge (MTC) is emerging as a world leader in the provision and supply of transformational programmes and events, development products and resources that enable teams, organisations and communities to unleash the potential of their people.
MTC has attracted clients like NASA, FedEx, Vodaphone, Honda, 24 NHS Foundation Trusts, Sun Microsystems, Siemens, Jaguar, Land Rover, the Royal Air Force, Royal Navy, Army, Surrey Police, Surrey Satellites Ltd, B&Q, Durham University, Birmingham University, Southport College, Thames Valley University, TUC, Ashridge Management College, Mars / Masterfoods, NCP, Ordnance Survey, Chelsea Building Society, over 200 Local Authorities and over 100 Schools and over 50 HM Prisons, Rehabilitation Centres and Youth and Community organisations.
Mobile Team Challenge is currently delivering on-going Teambuilding and Leadership Programmes to 55 RAF bases in the UK, including the Senior Officers’ Training Centre at RAF Cranwell, The Army, the Royal Navy Leadership College in Portsmouth, as well as several Tri-Services locations are also using MTC equipment to challenge individuals and teams to unleash their full potential in leadership and motivational skills. ...
