Hospitality English Language - 2 Weeks Course
Details
- Welcoming guests
- Holding a conversation
- Follow up conversations
- Conversations in a lift
- Small talk
- Communication between departments
- Telling the time
- Giving directions
- Floor levels
- Dates
- Phone conversations
- Recommending places to visit
- Show round language
- Essential hotel vocabulary
- Phonetics
- Intonation
- Language used at the Reception Desk
- Check-Out vocabulary & conversations
- Language used in the Restaurant
- Up-selling services & facilities
- Language used by Sales & Marketing
- Describing a room/room categories
- Language used by Reservations
- Taking a booking
- Selling a room
- Language used by Housekeeping
- Special occasions
- Language used in Accounts
- Obtaining Method Of Payment (MOP)
- Explaining the bill
- Checking guest satisfaction
- Handling difficult situations & complaints
- British English versus American English
- Forbidden service phrases
- Use of positive language
- Employment vocabulary
- Basic interview phrases
- Conflict in the workplace
- Student voice recordings
- Intonation checks
- Voice recognition exercises
- Tutorial videos
- Visual exercises
- Listening exercises
- Dictations
- Pronunciation checks
- Conversations
- Interactive language games
- Use of Reception Academy Workbook
- Phonetic alphabet (universal alphabet)
- £199 – This rate is the discounted rate which must be paid in full at the point of booking
- £299 – This rate may be paid in three instalments of £99.67
- Reception Academy stationary to utilise during the course.
- Reception Academy course workbook
- Certification of completion
- Thirty (30) hours of training with qualified teacher
Outline
This interactive Hospitality English classroom course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.
During this two (2) week classroom based course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in hotels.
Using our expertise within the industry, we have tailored a course desired by Hospitality recruitment professionals that will prepare you to start and succeed in your chosen career.
Created in line with 5* UK Hotel industry standards and taught by a Hospitality professional, the course is filled with fun exercises, interesting conversations and useful activities from our state of the art training room.
Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in Hospitality in a supportive classroom environment. The course starts at a basic to lower intermediate level of English, aiming to reach an upper intermediate level by the end of the course. For those students that progress faster, additional, more demanding exercises are provided.
Most importantly you will take away with you the expertise to continue developing your professional career.
Classes have a maximum of 12 students to ensure you get the most out of your training with us.
To benefit fully from this course and continue learning after completion, we require students to bring the following inexpensive items:- English Dictionary or Smartphone with Translation App
- Dictaphone or Smartphone with recording capabilities
Alternatively, these training aids (Dictionary & Dictaphone) can be purchased at the academy for a small additional fee.
Designed to fit in conveniently with the 4 week Hotel Receptionist course, you can combine these courses to develop your skills and increase your chances of finding work quickly.
Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. Since offering our classroom-based courses to the general public in 2010, we have trained countless passionate students, wanting a career in Hospitality. With a high success rate of our graduates gaining employment in the industry, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.
We are proud to say that our courses are officially endorsed by the highly regarded Institute of Hospitality, making them the perfect choice for your hotel career. Furthermore, we are accredited by BAC (British Accreditation Council).
In particular, the courses were endorsed for their quality, innovation and industry-specific training tailored to the needs of leading hotels around the world.
We are now acknowledged by over 800 Hotels that work closely with us and recognise the quality of our vocational training and the standard of our graduates. We provide a platform for connecting Hospitality graduates to employers through our graduate profile database. We also have an online job-board ...
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