Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course
Details
- International Five Star Hotel Guest Service Skills and brand standards
- Welcoming Guests/Customers - Effective First Impressions
- Setting the Stage
- Building Rapport and Guest/customer Loyalty
- Learning how to Personalise Service
- Recognition for exceeding Guest/Customer expectations by going above and beyond
- Exceeding Guest Expectations / Going Above & Beyond
- Become a Guest Hero
- Reading your guests / Understanding Customer needs
- Anticipating Guest/Customer Needs
- Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
- Conflict Resolution / Complaint Handling Skills
- Reviewing Customer Service Satisfaction
- Presenting yourself professionally
- Reception Academy Certification of completion
- Reception Academy stationery
- Tea & Coffee
Outline
Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.
This course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.
Our unique 1 day interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.
Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.
This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences. Let us share our Five Star Hotel Service secrets with you and help you become a better team member that not only meets but exceeds Guest Expectations. Why not learn from the best?
Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.
At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.
Reception Academy was founded in 2008 with the main objective of providing Hotels with exceptionally skilled staff in all departments. Since offering our classroom-based courses to the general public in 2010, we have trained countless passionate students, wanting a career in Hospitality. With a high success rate of our graduates gaining employment in the industry, we have played a decisive role in improving the lives of committed individuals and made scores of dreams come true.
We are proud to say that our courses are officially endorsed by the highly regarded Institute of Hospitality, making them the perfect choice for your hotel career. Furthermore, we are accredited by BAC (British Accreditation Council).
In particular, the courses were endorsed for their quality, innovation and industry-specific training tailored to the needs of leading hotels around the world.
We are now acknowledged by over 800 Hotels that work closely with us and recognise the quality of our vocational training and the standard of our graduates. We provide a platform for connecting Hospitality graduates to employers through our graduate profile database. We also have an online job-board ...
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