Details
Do your working relationships always run smooth? Or do you find yourself embroiled in arguments, office politics or unproductive dynamics?
If so, improving your level of self-awareness and emotional intelligence is absolutely vital.
This one day course is designed for HR professionals who want to improve how they, managers and staff interact and engage with others in the workplace. The course will help you:
- Improve your listening skills
- Develop a greater level of self-awareness
- Learn how to handle colleagues and customers with greater confidence, assertiveness and empathy
- HR professionals responsible for developing managerial and communication skills in their organisations
- Managers or staff who want to improve their emotional intelligence
Outline
10:00 Welcome, Introductions and Objectives for the day
Session 1 Introduction
- Emotional intelligence: what it is and why it matters
- Self-awareness: how do we develop it?
- Learn a simple, proven process for improving self-awareness
- Understand how to identify your perceptions and beliefs about others at work
- See what lies 'below the surface' of your reactions
- Learn how to questions your thoughts about yourself and others
- Understand the fears that block assertiveness and honesty
- Learn how to assert yourself more calmly: why assertion doesn’t equal aggression
- Interpretations: ‘what someone says’ vs ‘what you think they say’
- Learning how to handle sensitive / difficult issues
- Taking responsibility vs being a victim; which one do you choose?
- Questions and techniques for handling and resolving conflict situations
- Criticism: how can we befriend it?
- Receiving feedback: how to take it
- Giving feedback: how to give helpful, usable feedback
- Action planning for future development
- Exploring resources and support to continue your journey to greater self-awareness
Speaker/s
Duncan Lewin is an ex-Deloitte consultant specialised in helping people improve their skills in giving and receiving feedback, managing conflict more productively and handling difficult conversations.
A former ‘feedback-phobic’, Duncan was terrible at handling feedback and criticism. Like many, he had two ways of responding: aggressive and argumentative, or passive and resentful. Neither worked, and both left him stressed.
Eventually the stress got too much and he began a deep, personal journey in finding a new way of relating to feedback and conflicting opinions.
The results have been startling:
- Duncan now actively seeks feedback;
- feels comfortable with conflict;
- and has learnt how to handle even the most difficult conversations with (he hopes!) assertiveness and grace.
He works with a range of clients including BT, Accenture, Exxon Mobil and Canary Wharf Group.
Symposium is the trading name of Black and White Trading Ltd.
Symposium’s mission is:
“To enable HR decision makers to develop people strategy to drive their organisation forward by creating professional and authoritative channels for communication, conversation and collaboration”.
To achieve this mission, we:
- Organise conferences
- Deliver training – in-house and open courses
- Produce webinars and online learning materials
- Publish magazines
- Provide HR consultancy services
We are the UK’s leading independent producer of conferences for HR and related professions. With dozens of events planned each year. Our conferences target delegates with interests in:
- HR Strategy & Practice
- Recruitment
- Health & Safety
- Pay & Benefits
- Employment Law
- Training & Development
- Diversity & Equality
- Employer Branding
