Managing Productivity and Quality
ENDED
Distance Learning by
Ed-next.com
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/ Short Course
Details
Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure
of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity. Quality is a product or service free of deficiencies; it can also be defined as the characteristics of
a product or service that satisfies customer needs. Quality standards include ISO 900, The Baldrige National Quality Award, and Total Quality Management. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying
stakeholders, and driving profitability. Throughout all these responsibilities, managers must always strive to manage worker productivity and product quality. This course discusses how productivity and quality are managed.
After completing this course, you should be able to:
- Describe productivity
- State the types of productivity
- Summarize quality
- Explain the types of quality standards
- Explain total quality management
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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