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INTRODUCTION

Personal Productivity Breakthrough Strategies combining personal efficiency, goal-focus and good time and self-management lie at the heart not only of personal effectiveness but also of organisational success. Everybody needs to make the best of their own time and talent and those of the people around them if they, the team and organisation are to achieve their objectives and business goals. If you can’t manage time, you can’t manage anything.

This intensive and comprehensive programme provides participants with the opportunity to explore the fundamental principles of organizing for success and take stock of their current working practices and determine action to enhance personal, team and organisational effectiveness.

The Organizing for Success training course also focuses on the skill sets of personal effectiveness – such as personal organisation, good communication with others, effective business writing skills, efficient reading, working with technology, managing efficient proesses, managing information overload and proactive self-development.

WHO SHOULD ATTEND?

  • All professionals and administrative staff who have some discretion over how to manage their time and the need to balance priorities, to meet both immediate demands and longer-term objectives

PROGRAMME OBJECTIVES

  • To help participants manage time better (their own and other people’s)
  • To better manage their personal resources (people, funding, material, support) to get things done through being more organized in everything they do.
  • To recognize the importance of being well organized and planning effectively on the job
  • Learn the skills, attitudes and techniques organize themselves, their goals, their work and their time more efficiently
  • To provide an opportunity for participants to explore the skills and principles of time-management and exchange ideas, tips and techniques around being more organized
  • To provide an opportunity for participants to take stock of their current working practices and decide on an action-based strategy to ‘work smarter’
  • To encourage participants to be proactive in their continuous professional development and to provide them with a range of tools to support their learning

TRAINING METHODOLOGY

This is an exciting and interactive programme which combines case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.  The emphasis throughout is practical and on identifying and taking action to enhance personal and organisational effectiveness

PROGRAMME SUMMARY

Time is a dimension of everything we do at work and this is reflected in this comprehensive programme which not only looks at the core issues of planning and priority setting but also at all dimensions of our working practices and personal effectiveness and how we can get the best out of other people.

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Brilliant Customer Service is a UK based company offering a range of services for organisations for companies to enhance and improve their customer service standards, systems and skills. Over the years, we have developed a specialised methodology for use in B2B, technical and internal customer service situations.

This includes a range of unique and proven training courses, at-the-desk skills coaching and consulting services to help organisations become more customer-centric. These are delivered by a growing number of experienced and expert consultants and trainers.

We have a proven track-report of delivering great live training, skills coaching and consulting. Our approach is to instruct and inspire, with a focus on learning content that is informative, relevant and practical.
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