Responding Effectively to Customers
ENDED
Distance Learning by
Ed-next.com
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On-Site
/ Short Course
Details
In order to have a customer-centric organization, all company employees must be responsive to customer needs. This course discusses how companies and workers can best respond to their customers.
After completing this course, you should be able to:
- Recognize the importance of customer data
- Identify the employee’s role in customer response
- Define how to sell benefits
- Recall how team work impacts customer response
- List reasons why effective communication is important to customer service
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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