Communication Skills for Selling

Relationship selling is, at its core, a communications process.  This course discusses some basic communication concepts, then moves on to show salespeople how to effectively communicate with and ask questions of the buyers they interact with.  Learning to be an effective communication and question-asker will help salespeople become much more proficient at selling.




After completing this course, you should be able to:

Name an indispensable skill for effective sellers
Recall the role of questioning systems to guide salespeople in creating effective questions
Differentiate between the ADAPT and SPIN questioning sequences
Identify the model that lists four process activities that need to be carried out for effective active listening
Recognize the process that moves from broad-based to narrow-focused questions designed to clarify a buyer's needs

Total Hours:	24
No. of Participants:	100