Details
Customer service providers don’t work in a vacuum; they work on teams. Teamwork is work done by several people, each doing a part but with all parts contributing to the whole. Teamwork creates a synergy where the combined effect of the efforts
of many individuals is greater than the sum of their individual efforts. When a workplace embraces teamwork and builds a team-centric culture, they are better able to exceed expectations and better please the customer. This helps the company deliver an exceptional
customer service experience. This course discusses the value teamwork gives to the customer service experience.
After completing this course, you should be able to:
- Define teamwork
- Identify how teamwork improves service
- Recognize how teams communicate effectively
- List the benefits of teamwork
- Recall how teamwork strategies promote service
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
Reviews
Be the first to write a review about this course.
Write a Review
Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
Related Courses
Ed-next.com
Brilliant Customer Service
GDA Online Training
Renault-Nissan Consulting
