Details
From simple e-mails to formal customer letters, customer service representatives will need to compose documents that educate, persuade, inform, or enlighten the customer. They will need to be as savvy and professional in their written communications
as they are in-person and verbally if they are to meet their customer’s needs. This means customer service workers should understand their audience, and write in such a way to meet that best serves them. This applies to both “snail mail” and digital text
communications. Practicing good written communication skills helps customer service workers ensure they are delivering exceptional customer service.
After completing this course, you should be able to:
- State the fundamentals of business writing
- Recall how to identify an audience
- Define steps to write clearly
- Recognize how to write a proper tone
- State the tips for email communications
Course Delivery
Schedules
Mar 23, 2017 - Mar 23, 2018
ENDED
| Total Hours: | 24 |
| No. of Participants: | 100 |
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Ed-Next is one of the fastest growing online learning providers in the UK. It offers over 800 IACET and other learning bodies accredited programs. The program range covers professional development, personal enrichment, career developments, executive finishing, health and safety, safeguarding and online awards.
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