CMI Level 3 Award in First Line Management

The CMI Level 3 Award in First Line Management, the course is run over 4 consecutive days as a block residential course in Keswick and 4 separate days run over 6 weeks at our Central London venue.

The group size is limited to 12 delegates to ensure maximum participation.

What will I learn?

By the end of this course you will be able to:

Understand the role of the leader and identify your own leadership style.

Pinpoint opportunities to develop and maintain credibility and trust within your team.

State the qualities of a successful team. Identify the various roles within your team and identify ways in which you can develop a balance of skills.

Use established communication techniques to develop and build productive relationships within the team.

Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.

Post-course assignments

Assessment

Each delegate must complete one assignment which is Management communication

The assignment is 2500 words in length and is due to be completed and handed in three to six months after completion of the course.

As part of this award you will be offered two hours of tutorial support.

Programme Content

What will it cover?
The CMI Programme
Welcome to the CMI programme
Certification and assignment criteria
Introduction to report writing

How to become an inspirational leader
The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style

How to build a successful team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
How create a culture of clear accountability

The manager as an effective communicator
The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using social/behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation
The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance reviews
How to make decisions that are based on productivity, not politics
Monitoring performance throughout the year

How to give and receive feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own performance

How to deal with conflict management
Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain a recognised technique to minimise and resolve conflict in the workplace
Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace
How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The CMI Level 3 award is a fantastic grounding for any first line manager who wishes to learn some of the basic principles of line management as well as gaining a professional and internationally recognised qualification.

The benefits of CMI membership means that learners have access to a library of current management development thinking as well as continued support from the CMI should they wish to continue learning throughout their professional career .

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management.

Flexible Payment Terms

If you are self-funding, please enquire about our flexible payment terms. A 30% deposit will be taken when you book to secure your place on the course. We will then set up an interest-free monthly payment plan by direct debit or credit card for the balance.

The Results Driven Group Price Comparison Offer

If you can price-match any of our open or bespoke residential courses, we will match the difference. Please see website for more details.

The price of the course is exclusive of VAT

The programme cost includes, accommodation (residential only), all meals and refreshments