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Advanced Business Process Techniques

Aligning Process Work with Strategic, Organisational and Cultural Factors

Speaker: Alec Sharp

Many organisations radically improve their performance through business process change initiatives, while others fall short. It’s easy to blame failure on technical factors, but they are almost never the primary cause. Experience shows three recurring themes in successful initiatives:

  • True end-to-end processes were identified, and the right ones were selected for transformation
  • A holistic approach balanced technical factors with human, organisational, and cultural factors
  • That holistic understanding was reflected in an implementable and sustainable process design

This intensive workshop provides proven, repeatable methods for successful business process change in Agile timeframes, well beyond what is covered in introductory courses. Throughout, the emphasis is on methods that support shared understanding and engagement, leading to buy-in and support for change. Specific techniques for discovering and assessing individual behavior and organisational culture are a centerpiece of this unique workshop. Participants will be well-prepared for the challenges of successful business process change. In fact, many organisations apply techniques learned in this workshop to all of their organisational change initiatives.

Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximizing the delivery of content while keeping everyone engaged.

Real-life case studies are employed throughout – some participants say the examples of how the techniques are applied in practice is the best part of the workshop.


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