Details
To be able to operate in any business environment, people must be able to deal with relationships effectively. By using the most appropriate skills, it is possible to turn even the most explosive situation into an outcome where both parties reach an agreeable solution.
During the programme, delegates will have the opportunity to practice the tools and techniques of assertiveness and conflict handling through a variety of exercises so that they are able to achieve optimum results in every interpersonal transaction.
Outline
- What is assertiveness?
- Assertiveness versus aggressive and passive behaviour
- How to influence effectively
- What are my rights?
- How to say no
- Types of assertiveness
- Giving effective feedback
- Conflict model
- Typical conflict behaviours
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MPW Learning is a training organisation that designs and delivers high impact learning events that motivate, stimulate and challenge people to make positive changes to their personal effectiveness. We believe learning should be fun and therefore our courses are highly interactive and include activities and exercises to ensure the transfer of learning takes place and more importantly that the learning is practical and will be used in the workplace.
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