Advanced Customer Service for the Public Sector
Training by
PTP Training & Marketing Ltd
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An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
Benefits
Course Locations:
Benefits
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
- How to develop an awareness of competitors and how to use this to improve your own service
- Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Course Locations:
- London
- Manchester
- Nottingham
- Birmingham
- Bristol
- Edinburgh
- Leeds
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PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand
